RETURN & EXCHANGE POLICY

Dear customers, we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us.
All items sold by YITAHOME are covered by the following comprehensive product warranties, but we won't take any responsibility for other websites that sell our brand YITAHOME products.

1. Accepted Return

We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Some items cannot be returned:

  * Special Priced Items

  * Flash Deals

  * Bundle discounts (unless the entire bundle is returned)

  * Any item after 30 days from the delivery day

However, if your product is damaged or defective, these exceptions do not apply. 

(If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.)

2. Not Supporting the Return

（1）Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.

（2）Arrived Damaged
If the item you have received is defective or damaged, contact our customer service the first time and provide us with photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we can give a full refund.

（3）Missing Part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item to you or a full refund.

（4）Doesn't Work or Defective
When you received a product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for a refund. When you received a product that is defective, you can ask our customer service to give you technical support or a solution, if you can repair it by yourself or your local store, we will provide you with some compensation.

（5）Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proof in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

3. Special Circumstances

（1）The Goods Have Not Been Received
In the unlikely event that you have not received your item or your package is missing, please get in touch with us and our team will assist you further. You can send us your order information (order number, email address, etc.). The customer service will query the corresponding logistics tracking number and handle it for you.
Note: Some orders may be split into several packages due to product weight and the quantity purchased, so there may be delays in arrival.

（2）The Description Does Not Match
If after you receive the product, you think the product does not match the description, and there is a real problem with the product, please take a photo or video to prove the problem and describe the problem in as much detail as possible. We will arrange compensation, resend, or refund for you according to the situation.

4. Return Confirmation

（1）Contact us via service@yitahome.com / +1 (888) 717-8084 to get a return shipping label. submit order no., a clear picture or video, and shipping packaging to confirm your return is accepted.
（2）When returning your package, please make sure the item is in good condition with all accessories inside.  Affix the return shipping label that we provided to the package, and ship it to the address our customer service sent you.

5. Refund and Compensation Process

（1）PayPal refunds may take up to 48 hours to process and appear in your account.
（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.