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Most Frequently Asked Questions
Is it necessary for me to register an account in order to buy an item?

We recommend that you log in and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself: - keeping track of your order's delivery status - changing or canceling the order - using your previous purchase history to become eligible for a Loyal Customer's discount

Can I change my order?

Yes. Changes to your order should be made 24 hours prior to your delivery or pickup date to avoid additional fees. You can cancel, reschedule, edit or add to your order by calling our Guest Services team at +1 (888) 717-8084 / . Please have your sales order ready.

I want to return an item

If you would like to return an item, please call our Guest Services Team at +1 (888) 717-8084 / within 7 days of receiving your item. Please follow this link to the Yitahome Return Policy.

What if I don't receive the email of order confirmation?

Please send messages to service@yitahome.com to contact our Guest Services Teamand. One of our representatives will assist you further.

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